Responsible Gaming
Gaming Should Be Entertainment
At Grumpy Suns, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or generate income. If you find yourself gambling to make money or recover losses, it's time to seek help.
Please gamble responsibly and within your means.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and over. By accessing and using Grumpy Suns, you confirm that you are legally of age to gamble in your jurisdiction. We do not permit gambling by minors under any circumstances.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, problem gambling may be developing:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money needed for essential expenses (rent, food, bills, medications)
- Spending more time and money on gambling than you intended
- Feeling anxious, irritable, or restless when not gambling
- Lying about how much time or money you spend on gambling
- Borrowing money or going into debt to gamble
- Failed attempts to cut down or stop gambling
- Gambling to escape problems, stress, or negative emotions
- Neglecting work, study, family, or other important responsibilities
If several of these apply to you, please reach out for support immediately.
Self-Help Tools & Limits
Grumpy Suns provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given period
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
- Account Closure: Permanently close your account if you wish to stop gambling
These tools are designed to help you gamble within your means. We encourage you to use them proactively.
Support Organisations in New Zealand & Beyond
If you or someone you know is struggling with problem gambling, help is available:
New Zealand
- Problem Gambling Foundation (NZ): Free, confidential support service for New Zealanders affected by problem gambling. Call 0800 664 262 or visit www.problemgambling.nz
- Gambling Harm Reduction Services: Support available through regional health services across New Zealand
International Support
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK Self-Exclusion): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Need Help? Seek Support Today
If you're experiencing problems with gambling, please don't hesitate to reach out. Speaking to someone is the first step toward recovery. All services listed above offer confidential, non-judgmental support.
Remember: Problem gambling is treatable, and support is available.
Grumpy Suns is committed to promoting responsible gaming and protecting the wellbeing of our players.